Spotcap takes your privacy and security seriously

We have implemented a number of measures to ensure your personal and business information is as secure as possible

Report any concerns to our Security Desk

If you encounter any suspicious or unusual activity – such as an unexpected email in relation to Spotcap products and services – please contact us immediately.

You can email us at security@spotcap.com or get in touch with our Client Service team by calling 0800 444 540.

If you wish to send a protected email using PGP (Pretty Good Privacy), our key is here.

We will never ask you for security information

Spotcap will never ask you for your password – whether via telephone call, in an email or through online chat – so never provide your Spotcap login details to others. In the event you are requested to provide your password, we advise you to not provide any details. Write down any information you may have of the person/s requesting your login information (e.g. name or company name given, email address, contact number, etc.).

Please contact Spotcap Client Services immediately at 0800 444 540 and notify us of the attempt.

We protect your information with encryption

Information that you enter on our website is encrypted when it leaves your computer, protecting it as it transfers into Spotcap’s systems. Encryption converts information from readable form into a sequence of code that’s almost impossible for anyone to decipher. We use some of the strongest forms of encryption that are commercially available.

For peace of mind, during any transaction, look for the closed padlock symbol on your browser, which shows that encryption is being used on the website you are looking at. Secure websites also start their address with “https://”, with the ‘s’ indicating that it is secure.

We keep our security up-to-date

Our website and other products are regularly reviewed by independent security professionals. The review methodology is in line with best practice as set out by OWASP (Open Web Applications Security Project), a widely recognised body that provides security guidance on web applications to both commercial and government organisations.

Spotcap is rolling out a bug bounty programme, as another layer to our online security. If you believe you have discovered a vulnerability in our systems, please contact our Security Desk by emailing security@spotcap.com.